Infoz Service Desk

A supporting system that gives us the entire sequence of activity in one single place.All existing systems will be integrated into a one dynamic application that will cater our needs as IT Solutions Provider.

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Infoz Helpdesk

Automates an issue resolution workflow, centralize information and keeps everyon in-the-know email alerts/notifications. It ultimately helps (internal) users and (external) subscribed clients to resolve tech issues faster and ensure prompt & seamless resolution of certain inquiries.

Project Management

Project management helps project managers (PMs) and teams collaborate and meet goals on time while managing resources and cost. Functions may include task distribution, time tracking, budgeting, resource planning, team collaboration, and many more.

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Asset Management

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Infoz Service Desk

Infoz Service Desk is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 4 years and running, it has been delivering smiles to IT folks like us, end users, and stakeholders alike.

Built To Supercharge Your IT Control

Best Practice ITSM Workflows

Powerful Integrations with IT Management Apps

Smart Automation

Extensive Reporting Capabilities

Codeless Customization

Deploy on-Cloud or On-Premises

Flexible Plans For Your IT needs

Standard
IT help desk software

✔ Help Desk Management
✔ Self-Service Portal
✔ Incident Management
✔ SLA Management
✔ Help Desk Reports

Professional
help desk + asset management

✔ Help Desk Management
✔ IT Asset Management
✔ Software and Hardware Asset Management
✔ Purchase and Contracts Management
✔ Help Desk Management
✔ Incident Management

Enterprise
help desk + ITIL + asset + project

✔ Incident Management
✔ Help Desk Management
✔ IT Asset Management
✔ Software Asset Management
✔ Purchase and Contracts Management
✔ Password Management
✔ IT Project Management

What Our Customers Say?

Paul James

"We looked at couple of best help desk software and ultimately we were convinced to go with Infoz Service Desk because it met the needs we had at a price point that was attractive. "

Michael Phelps

"Infoz Service Desk is everything you want in an application! This help desk support helps us in our daily operational activities.It will handle tickets; it has assets and helps your IT-department to get structure and discipline! We just love it! "

James Statham

"Everything we want to do with IT ticketing system at Radiology Associates is running through Infoz Service Desk - service desk, asset management, project management. Infoz Service Desk is ticking all the boxes for us. I am 100 percent a customer for life."

ITIL-Based Features Designed For Your IT Help Desk

Helpdesk Management

Gain control of your help desk

Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.

Project Management

Go beyond firefighting

Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.

Change Management

Manage changes with precision

Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.